Rising Sun Lodge Custom Polo - Navy

All Sales Final - No Returns Policy

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1. Policy Overview
All purchases made from Rising Sun Lodge are subject to our All Sales Final - No Returns policy. Once a transaction is completed, we will not accept any returns or provide refunds, except as specified below.

2. Exceptions to the Policy
While we generally do not accept returns, there are limited exceptions:

a) Defective Products: If the product you received is defective upon arrival, please contact our customer service within 1 week of receiving the item. We will arrange for an exchange or a refund after verifying the defect.

b)Wrong Product Delivered: If we mistakenly send you a product different from the one you ordered, notify us within 1 week of receiving the product. We will rectify the mistake at our cost.

3. Procedures for Claiming Exceptions:
If you believe your situation falls under one of the exceptions:

a) Contact Al Burger via email: afb5@comcast.net or call: (609)471-3816
b) Provide clear photographic evidence and a detailed description of the issue.
c) Our team will review your claim and get back to you within 3-5 business days.

4. Non-Qualifying Returns
Please note that items returned without prior communication, or which do not qualify under our exceptions, will not be processed for refunds or exchanges and will be returned to the customer at their expense.

5. Final Decision
All decisions made by Rising Sun Lodge concerning returns and refunds are final and binding.

6. Acknowledgement
By making a purchase from Rising Sun Lodge, customers acknowledge and agree to this All Sales Final - No Returns Policy.

7. Contact Information
If you have any questions regarding this policy, feel free to reach out to our customer service team at:

- Email: email: afb5@comcast.net
- Phone: (609)471-3816

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Note: Make sure to customize the policy with your company's specific information, and consider having it reviewed by legal counsel to ensure it meets your business needs and complies with local regulations.

Shipping Policy

Thank you for shopping with Rising Sun Lodge. We are committed to ensuring that your purchased items are delivered to you promptly and in perfect condition. Once your order is confirmed, it is processed and shipped out within 1-3 business days. We partner with a range of reputable couriers to deliver your goods and, depending on your location and the chosen delivery method, you can expect your package within 5-10 business days post-shipment.

Shipping charges vary depending on the weight of the package, the destination, and the delivery method chosen. All shipping costs, including any applicable taxes and surcharges, will be clearly displayed at checkout for your convenience. In instances of high order volumes, such as during holidays or special promotions, please allow additional processing and shipping time.

For international shipments, please be aware that customs duties, taxes, and other related charges are not included in the item price or shipping costs. These charges, if applicable, are the buyer's responsibility. We recommend checking with your country's customs office to determine potential costs.

We understand the importance of receiving your purchases in a timely manner and we do everything within our reach to ensure timely delivery. However, Rising Sun Lodge is not responsible for delays caused by factors outside our control, such as adverse weather conditions, postal strikes, or customs inspections. If your order is taking longer than expected or has been damaged in transit, please contact our customer service team, and we will do our utmost to resolve the issue.